Shipping Information
Fast, secure, and reliable delivery worldwide
🚚 Free Shipping Available
Get FREE standard shipping on all orders over $200! No code needed - discount applied automatically at checkout.
Shipping Methods & Rates
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $8.99 (FREE over $200) |
| Express Shipping | 2-3 business days | $19.99 |
| Next Day Delivery | 1 business day | $29.99 |
| International Standard | 7-14 business days | $24.99 |
| International Express | 3-7 business days | $49.99 |
Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 12:00 PM PST on Friday will be processed the following Monday.
During peak seasons (holidays, special promotions), processing may take up to 3-5 business days. We'll notify you if there are any delays with your order.
Shipping Locations
We ship to most countries worldwide! Currently, we offer shipping to:
- United States: All 50 states and territories
- Canada: All provinces and territories
- Europe: EU countries, UK, Switzerland, Norway
- Asia Pacific: Australia, New Zealand, Japan, South Korea, Singapore
- Other regions: Contact us to verify shipping availability
Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package using:
- The tracking link in your shipping confirmation email
- Our website's order tracking page
- Directly on the carrier's website (UPS, FedEx, USPS, DHL)
International Shipping
For international orders, please note:
- Customs duties, taxes, and brokerage fees may apply and are the responsibility of the recipient
- Delivery times may vary due to customs processing
- Some countries may have import restrictions on certain items
- We mark packages with accurate values as required by law
📦 Packaging
All Gentle Monster Bratz eyewear comes in premium protective packaging to ensure your glasses arrive in perfect condition. Each pair includes an authentic case and cleaning cloth.
Shipping Restrictions
Due to various regulations, we currently cannot ship to:
- P.O. boxes (for express and overnight shipping)
- Military APO/FPO addresses (standard shipping only)
- Certain remote or restricted areas
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us immediately at [email protected]
- Keep all original packaging and take photos of any damage
- We'll work with the carrier to resolve the issue quickly
- Replacements or refunds will be processed within 3-5 business days
Need Help with Shipping?
Our customer service team is here to help!
Email: [email protected]
Hours: Mon-Fri 9AM-6PM PST, Sat-Sun 10AM-4PM PST